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Returns

We want you to love your purchase from us but understand that sometimes it won’t be right for you. Below is our returns policy and the procedure we ask you to follow to ensure we can provide you with the best possible outcome. 

RETURNS Policy

Eligible products can be returned within 30 days of us dispatching your order for a full refund as long as the product is unmarked, unwashed, odour-free, with all labels attached. Please ensure the product is neatly folded in the original packaging, keeping all labelling flat as you place it back into the packaging.

Products that are not eligible for returns (unless they are faulty, see Manufacturing Faults below):

  • Underwear

  • Backpacks & Mesh Gear Bags

  • Kickboards & Pull Buoys

  • Towels

  • Swimming Caps

  • Skin Care Products

If you are unsure of the product fit when you receive your order, ensure that you are wearing underwear when you first try on the product and that it does not come into contact with any hair products, make up or nail polish. Remove any jewellery including earrings, rings or necklaces that may catch and snag the fabric of the product.

Returning a Product

Within Australia

FREE Return Postage (Limited Time Offer Until 31 December 2018)*

1) Complete the Returns Form that is provided with your order (on the back of your receipt). If you have misplaced it you can download another by clicking HERE.

2) To send your parcel for FREE, prepare your postage label by completing the online form here: https://returns.auspost.com.au/way-funky

3) Print and affix the label to your return package. If you don’t have a printer, take your confirmation email into an Australia Post branch and they will print it for you.

4)  For convenience (and to re-use packaging) you can turn your original satchel inside out to affix the postage label, then seal it up securely and pop it into the nearest post box. 

When we receive your order back and once your return has been approved, you'll be refunded the amount paid for the products returned.

Outside Australia

Complete the Returns Form that is provided with your order (on the back of your receipt). If you have misplaced it you can download another below.

UK and European customers

CLICK HERE to download the returns form (for the UK and Europe)


The return address for UK and European customers is:

FUNKY TRUNKS & FUNKITA RETURNS DEPARTMENT
C/O Amethyst Group Ltd
Lodge Road
Staplehurst
TONBRIDGE TN12 0QW
UNITED KINGDOM

Customers outside the UK and Europe

CLICK HERE to download the returns form 


The return address for customers outside the UK and, Europe is: 

Funky Trunks & Funkita
Attention: Online Returns
2/19-29 Cromwell Street
Collingwood, VICTORIA 3066
AUSTRALIA

Please ensure you enter the address exactly as stated above. We also recommend you email us at sales@wayfunky.com to inform us that you are returning a parcel. Please select a secure, traceable postage service as we cannot compensate you if your order goes missing when being returned to us. 

Terms & Conditions

Refunds are processed to the credit card or PayPal account that was used for the original purchase. Orders made by a gift voucher will receive a replacement voucher and cannot be exchanged for cash.
Please allow up to 5 days for your parcel to reach us (within Australia) and up to 10 days (outside Australia) and up to 5 days for your return to be processed.
We may need to charge a $5.00 processing fee if you are regularly returning products and if returned products show any signs of damage or wear we may return the product to you or charge you a damaged goods fee.
* Free Returns promotion on Australian orders is only valid until 31 December 2018. Returns sent after this date may be charged a return postage fee which will be deducted from the refund amount. If you decide not to use the Australia Post returns portal you will be required to pay for postage and you will not be refunded for this cost.

exchanges

To exchange an item for a different size or colour you will be required to place a new order online for the product you require and simply return your original order by following the steps above in the section  ‘Returning a Product’. When we process your returned product we will also refund any postage charge incurred on your original order so that you only pay for one lot of postage from us to you, and the return postage to us (if you are outside Australia).

Manufacturing Faults

We believe our products are made to an exceptional standard but you are protected if there is a genuine manufacturing fault in the product you have purchased. If you believe your product has a manufacturing fault or doesn’t meet your expectations please take a photo of the fault or issue and email us at sales@wayfunky.com with the picture attached and a description of the fault. Please also include the original order information including order number and date. We can get a pretty good idea from your picture how to proceed. There are several different options:

  • If we can clearly see the fault and believe the product has not performed as it should we will offer you the choice of another product to the equal value of your original purchase or a refund.

  • If we cannot see the fault clearly and the product requires additional inspection we will ask you to return the product to us to the following address:

Way Funky Company
Attention: Claims
2/19-29 Cromwell Street
Collingwood, Victoria
AUSTRALIA 3066

  • If we deem the product to be faulty we will offer you the choice of another product to the equal value of your original purchase or a refund.

  • If we believe the product has been mistreated or has performed for a reasonable period of time, we will inform you that your return request has not been approved.

We have high expectations of our products but they do not last for an indefinite period when subjected to harsh chemicals, sun exposure and vigorous use. Please follow the product care instructions and consider before you contact us whether the fault is just a reasonable sign of aging in a well-loved product.

If you have any questions contact us at sales@wayfunky.com

Incorrect Product

We employ real people in our warehouse and sometimes mistakes do happen. If an error occurs with your order we apologise for the inconvenience and ask you to call us on 1300 85 79 89 (within Australia) or +61 3 9419 8820 (outside Australia) or email sales@wayfunky.com immediately so we can rectify the problem at no cost to you.


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