FAQs

Product Information

The product I want is unavailable. Will you reorder more?

We tend not to reorder products once they sell out as we like to keep our range regularly updated with new prints and styles. We can help you track a product down with one of our retailers otherwise it’s best to wait for our new range release which occurs three times a year.

Product Care

How should I care for my swimwear?

Our Kiargo swimwear garments are made from a European-milled nylon/elastine blend fabric. It is of excellent quality and durability however it is important that they are looked after like any garment that you wish to keep for a long time. Here are a few tips:

• Always rinse your swimwear in clean water, or wash with a mild detergent after every use.
• Dry your swimwear in the shade as the damaging rays of the sun will deteriorate the fabric quicker. Don’t leave your swimwear rolled in a wet towel all day and expect it to live a long life!
• Avoid excessive chlorine as high degrees of any chemical will result in bleaching of the colour and will destroy the fabric and garment stitching.
• Avoid regular spas as the combination of heat and chlorine will deteriorate your swimwear more rapidly.
• Avoid contact with sunscreens, perfume, deodorant, tanning products and excessive perspiration. These can all cause staining and age your swimwear. The oils in these products can deteriorate elastic so ensure you rinse your swimwear thoroughly after use.
• Rough surfaces cause snagging and wear-and-tear to your swimwear. If you use a waterslide, lie on concrete, slide off the edge into a pool you will cause pilling of the fabric.
• Remove any trapped sand by gently running your fingernail over your swimwear.
• Do not iron or tumble dry your swimwear.

Ordering

How can I pay for my order?

We accept payment by Visa, MasterCard, American Express and Diners Club via our secure checkout. We also accept payment via PayPal (for payments outside Australia only).

Can I make a credit card payment over the phone?

Yes, we can accept credit card payments over the phone if necessary, however our online facility offers just as strong security for your credit card transaction.

How will you deliver my order?

To see all the information about delivery service you can view the Shipping & Delivery section by clicking here.

What is your returns and exchanges policy?

We have a flexible returns policy which you can view in detail in our Returns & Exchanges section by clicking here.

Will I receive a confirmation of my order by email?

Yes. When your order is finalised you will receive a confirmation email acknowledging your order. It is important you check your order details and address are correct. If you do not receive a confirmation email it means your order has not been successful, so you will need to submit another order.

General Information

What does a UPF 50+ rating mean?

In Australia on clear summer days people with unprotected fair skin can receive enough UVR (ultraviolet radiation) to exceed recommended exposure limits and cause a sunburn in about fifteen minutes. If their skin is covered with a garment, the UVR exposure they receive will be significantly reduced.

For example, wearing one of our swimwear items that has a UPF rating of 50+ will reduce UVR exposure to the skin beneath the swimwear by a factor of 50. This means it will only allow one fiftieth of the UVR to pass through it.