We aim to provide you with an exchange and return service that is easy and convenient so that you can start wearing the product you want as soon as possible. There are however, some requirements that we ask you to follow before returning a product to us. Please read the following information carefully as it will help you to understand our policies and will ensure that we can assist you in the best possible way.
Due to hygiene reasons, we do not offer any returns or exchanges on underwear products. Other products such as swimwear, beachwear and apparel may be returned to us for an exchange, credit voucher or a refund if you are not completely satisfied with your purchase, provided that it is returned in accordance with the following conditions:
- The product is in perfect condition. This means it is unmarked, unworn, unwashed, odour-free, with all labels attached.
- The product is neatly folded in the original packaging, keeping all labeling flat as you place it back into the packaging.
- We receive your return within 21 days of us having dispatched your order. For orders outside of Australia, returns will be accepted within 28 days of dispatching the order to you. Please note that for orders placed after November 25 each year, the period to return a product is extended to January 15 for Australian orders and January 22 for international orders.
When you receive your order ensure that you are wearing underwear when you first try on the item and that the product does not come into contact with any hair products, make up or nail polish. Remove any jewelry including earrings, rings or necklaces that may catch and snag the fabric of the product.
We know it can be tough to be decisive given the amazing range you have to choose from but it’s important to decide and return a product that’s not quite right for you as soon as possible to help us avoid losing the opportunity to make a future sale, which is important for us to keep running our business. As soon as you receive your order we suggest you determine whether you are happy with your purchase and if you aren’t, follow these steps below straight away!
Returning a Product
If you decide to return a product, please complete the Returns and Exchanges form that is provided with your order and enclose the form with the product in secure packaging for the return journey to us. If you can’t find your Returns and Exchanges form, you can download it here. We recommend that you select a secure, traceable postage service for the package and ensure that it is clearly addressed to:
Way Funky Company
Attention: Online Returns
2/19-29 Cromwell Street
It is important that you complete all fields on the Returns and Exchanges Form so that we can process your request correctly. If your return is part of an exchange it is important that you include your new order number on the Returns and Exchanges Form.
Processing Your Refund
1 - When we receive your return, all products are inspected thoroughly for damage and wear to ensure we only sell products to our future customers in perfect condition. If there are any signs of damage, wear, swing tags removed and/or not present we may return the product(s) to you OR charge you a damaged goods fee of up to $20.00 per item.
2 - If the return is approved, we can issue a refund or credit voucher. You must indicate your preference on the Returns and Exchanges form you fill out and return with the product. You have 2 options:
a) A refund to the credit card or Paypal account that was used for the original purchase. The refund will be for the amount you paid for the product less a $5.00 processing fee per item. Note that the processing fee does not apply if you have already placed a subsequent order to replace the incorrect item(s), (see Exchanges section below).
b) A credit voucher for the full amount you paid for the product. No processing fee will be applied. The credit voucher details will be emailed to you and will be available for use on a future purchase, valid for up to 6 months.
Although we aim to process all refunds as quickly as possible, it can take us up to 5 days from the date we receive your return. Remember there is also transit time from you sending it, to us receiving it, which could be up to a week depending on what postal service you use.
How to Exchange a Product
Our preferred and quickest way to process your exchange is for you to place a new order with us online and simply return your original order to us for a refund by following the instructions for ‘Returning a Product’. When we process your returned product we will also refund the postage charge incurred on your exchange order so that you only pay for one lot of postage from us to you, and the return postage to us. By placing your order online for an exchange, you will be assured to secure the product you want and avoid the delay of us waiting for the arrival of your returned product. It is important you complete the Returns and Exchanges Form correctly so that we can refund the correct amount as quickly as possible. If you would prefer to exchange products by returning them to us first please follow the ‘Returning a Product’ instructions. Your completed Returns and Exchanges Form must specify which products you wish to receive and a phone number that we can contact you on during business hours. An exchange for a product of lesser value will have the difference refunded to the credit card, Paypal account or gift voucher used for the original purchase. An exchange for a product of greater value will have the difference charged to the credit card or Paypal account used for the original purchase.
Exchanges performed by this method can take 5 days for us to process once we have received your products for exchange. This may be slowed further if the item you have requested is not available. If you require a fast exchange we recommend you follow our preferred method.
Size exchanges and change of mind for the APEX performance suit will not be accepted. If you are uncertain of your size after consulting the sizing information please contact us at firstname.lastname@example.org to discuss further.
We believe our products are made to an exceptional standard but you are protected if there is a genuine manufacturing fault in the product you have purchased. If you believe your product has a manufacturing fault or doesn’t meet your expectations please take a photo of the fault or issue and email us at email@example.com with the picture attached and a description of the fault. Please also include the original order information including order number and date. We can get a pretty good idea from your picture how to proceed. There are several different options:
- If we can clearly see the fault and believe the product has not performed as it should we will offer you the choice of another product to the equal value of your original purchase or a refund.
- If we cannot see the fault clearly and the product requires additional inspection we will ask you to return the product to us to the following address:
Way Funky Company
If we deem the product to be faulty we will offer you the choice of another product to the equal value of your original purchase or a refund.
2/19-29 Cromwell Street
- If we believe the product has been mistreated or has performed for a reasonable period of time, we will inform you that your return request has not been approved.
We have high expectations of our products but they do not last for an indefinite period when subjected to harsh chemicals, sun exposure and vigorous use. Please follow the product care instructions and consider before you contact us whether the fault is just a reasonable sign of aging in a well-loved product.
We employ real people in our warehouse and sometimes mistakes do happen. If an error occurs with your order we apologise for the inconvenience and ask you to call us on 1300 85 79 89 (within Australia) or +61 3 9419 8820 (outside Australia) or email firstname.lastname@example.org immediately so we can rectify the problem at no cost to you.